COSMA FLORIST
01. General Questions
What types of flowers do you offer?
We specialize in seasonal, organic blooms sourced from local growers. Our collection includes fresh bouquets, rare dried arrangements, and lush indoor plants.
How can I place an order?
You can easily place an order through our online boutique. simply select your favorite arrangement, add it to your cart, and follow the checkout process.
Can I customize my bouquet?
Yes, we offer personalized floral designs. Please contact our support team or leave a note during checkout with your preferred color palette and flower choices.
Where do you deliver?
We currently offer hand-delivery across the city and surrounding areas, including Denpasar, Kuta, Jimbaran, and Ubud, ensuring freshness every time.
03. Payments
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and digital wallets like Apple Pay and Google Pay for your convenience.
Is my billing information secure?
Absolutely. Our website uses industry-standard SSL encryption to ensure your transaction is private and protected from every step of the checkout process.
When will my credit card be charged?
Your card will be authorized when you place your order and charged once the payment has been successfully processed by our vendor systems.
Do you offer payment via gift cards?
Yes, Cosma Florist gift cards can be used as a payment method at checkout. Simply enter the code provided on your physical or digital gift certificate.
04. Refunds & Policies
What is your fresh flower return policy?
Due to the perishable nature of our products, fresh flowers cannot be returned. If your arrangement arrives damaged, please notify us within 24 hours for a replacement.
How do I initiate a refund request?
Refund requests for non-floral items or subscription services must be made via email. Please include your order number and any relevant documentation or photos of the issue.
Can I change or cancel my flower delivery?
Cancellations or changes are accepted if requested at least 48 hours prior to delivery. Within 48 hours, the floral design process has begun and full charges will apply.
What is your substitution policy?
Seasonal availability might require substitutions. Our designers will always ensure the overall aesthetic, value, and quality of the arrangement are maintained or exceeded.
Still have questions?
Reach out to our support team and we will be happy to assist you.
Email: hello@thecosma.com
WhatsApp: +1 234 567 890