Terms of Service

Using Our Site

Welcome to Cosma Florist! We are happy to have you here. By using our website to browse or buy flowers, you agree to these simple terms. Our site is designed to make it easy for you to share happiness through beautiful blooms in Bali.

Orders & Payments

All our prices are listed in Indonesian Rupiah (IDR). We accept secure online payments to make your shopping experience smooth. Once your payment is confirmed, we’ll start preparing your fresh arrangement with love and care.

Bali Delivery Services

We deliver throughout most of Bali, specifically covering areas like Denpasar, Kuta, Canggu, Ubud, Sanur, and Jimbaran. Most orders placed early in the day are eligible for same-day delivery. Please ensure the delivery details are correct so your blooms arrive right on time.

Refunds & Cancellations

If you need to cancel your order, please reach out at least 24 hours before the scheduled delivery for a full refund. Because our flowers are fresh and perishable, we unfortunately cannot offer refunds for cancellations made after this window.

Damaged or Incorrect Items

We strive for perfection, but if your flowers arrive damaged or aren't what you ordered, please let us know immediately! Take a clear photo of the item and contact us right away so we can make it right with a replacement or solution.

Changes to These Terms

Sometimes we need to update these terms to keep up with our growing shop. We recommend checking this page every once in a while to see if anything has changed. Your continued use of the site means you’re okay with the updates.

Questions About Our Terms?

If you have any questions or need clarity on any part of these terms, please don’t hesitate to get in touch with Cosma Florist. You can reach us anytime at cosmaflorist@gmail.com and we’ll be happy to help.

Any Questions?

Contact Cosma Florist at cosmaflorist@gmail.com regarding these terms.